Order and Shipping

Order & Shipping FAQ

Where can I buy Blueair products? + -

How do I start a return? + -

To return an eligible item you ordered:

1. First ensure it has been under 60 days since you placed the order as orders beyond this return window cannot be returned
2. Go to one of the following links depending on your country and you will be guided through completing the return process:
a. US: https://returns.narvar.com/blueair/returns?locale=en_US
b. CA: https://returns.narvar.com/blueair/returns?locale=en_CA

3. If you experience any issues, please contact our support team for additional help

I received the incorrect item or items and would like to return it for a refund + -

We apologize for the issue with your order:

To return your order for a refund:
1. First ensure it has been under 60 days since you placed the order as orders beyond this return window cannot be returned

2. Go to one of the following links depending on your country and you will be guided through completing the return process:
a. US: https://returns.narvar.com/blueair/returns?locale=en_US
b. CA: https://returns.narvar.com/blueair/returns?locale=en_CA

3. If you experience any issues, please contact our support team for additional help
To receive a replacement for your order please contact our Customer Support team for additional assistance.

How do I join the Blueair Filter Interval Subscription Program? + -

1. Sign into your account at:
https://www.blueair.com/us/client/login/?original=%2Fus%2Fclient%2Fmy-account%2F

2. From the “Filters & Accessories” drop-down click on the link “Learn more” and then select “Subscribe now”

3. Select the “Family” of your purifier.

4. Select the “Series” of your purifier.

5. Select the “Filter” type if you have multiple options. (This step will be skipped if there is only one filter option for your purifier)

6. Select Shipment Frequency: 3, 6, 9 months…

7. Select the “Next Shipment Date” for the first shipment.

8. You will be able to view the next Shipment Date based on your interval time frame via the calendar.

9. Select the Checkbox to agree to the Filter Subscription Terms.

10. Click Complete.

11. Complete the Checkout steps for your subscription

12. Place the order and you are now subscribed to the Blueair Subscription Program!

I am unable to create a return through the Blueair return portal + -

First, ensure it has been under 60 days since you placed the order as orders beyond this return window cannot be returned.

Make sure you are attempting to return the item to the portal for the appropriate country. See U.S. and Canadian links below:
US: https://returns.narvar.com/blueair/returns?locale=en_US
CA: https://returns.narvar.com/blueair/returns?locale=en_CA

If you are still having issues please contact the Blueair customer support team