Why have I not received my SmartFilter replacement?

• In order to have an active SmartFilter subscription, the unit must be registered and SmartFilter subscription purchased through the app.

• SmartFilter replacement filter shipments require a signal from the Air Purifier to trigger the replacement shipment. If you have purchased a subscription on the Blueair website but have not registered your unit and connected in the app the Air Purifier cannot send the trigger for the replacement filter shipment.

How do I Setup my SmartFilter Subscription?

• In order to have an active SmartFilter subscription, the unit must be registered and SmartFilter subscription purchased through the app.
• SmartFilter replacement filter shipments require a signal from the Air Purifier to trigger the replacement shipment. If you have purchased a subscription on the Blueair website but have not registered your unit and connected in the app the Air Purifier cannot send the trigger for the replacement filter shipment.

How often should I replace the SmartFilter?

The air purifier accurately indicates when the filter needs to be changed. The filter lifetime is calculated with a smart algorithm (patent-pending) and based on the particle levels in the room and the airflow during the time the filter has been used. The filter lifetime status can also be monitored in the Blueair app. You should expect a filter lifetime of maximum 1 year.